Shipping & Delivery
We want your chocolate to arrive in the same beautiful condition it leaves our factory. Every order is carefully packed here in Belmont, Auckland, and sent on its way with a little extra care.
New Zealand Shipping
We ship chocolate throughout New Zealand, with all orders tracked so you can follow your delivery.
FREE shipping on all New Zealand orders over $60!
Shipping rates:
Standard delivery: Calculated at checkout
Rural delivery: Calculated at checkout
Orders over $60: FREE shipping
We aim to have your order packed and ready to send within 1–2 working days. Once dispatched, delivery usually takes 1–3 working days for urban addresses and a little longer for rural locations.
You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.
Australia & International Shipping
Yes, we ship internationally!
We use DHL Express for our international deliveries, helping your chocolate reach you as quickly as possible.
Delivery to major Australian cities typically takes 2–5 working days after dispatch. Shipping costs are calculated at checkout.
Ordering from another country?
We'd love to send some chocolate your way! We're happy to arrange DHL Express shipping to other countries too. Just get in touch at orders@shirlandmoss.co.nz with your location and what you'd like to order, and we'll help arrange delivery.
Please note that international orders may be subject to customs duties, taxes or import charges. Unless otherwise stated at checkout, these are the responsibility of the recipient.
Our Shipping Days
We dispatch orders from our Belmont factory Monday to Wednesday.
Because chocolate doesn't particularly enjoy sitting in a courier depot over the weekend, we avoid sending orders later in the week. This helps ensure your chocolate spends as little time in transit as possible.
Orders placed after our Wednesday dispatch may be sent the following Monday.
Keeping Your Chocolate Happy
Chocolate is a little sensitive to heat, so we take care when packing your order to minimise the risk of melting or damage during transit.
During particularly hot weather, we may hold an order until conditions are more suitable for shipping. If this happens, we'll do our best to keep you informed.
We recommend choosing a delivery address where someone can receive your parcel, or where it can be left somewhere cool and out of direct sunlight.
While we take every reasonable precaution, we can't guarantee temperature-controlled delivery and cannot take responsibility for melting caused by heat exposure during transit, particularly for international orders.
Click & Collect
Live locally? You can also visit our chocolate factory and shop at 43B Eversleigh Road, Belmont, Auckland, right next door to Daily Bread. Just select the pickup option at checkout.
Something Gone Wrong?
If your order hasn't arrived when expected, or your chocolate has arrived damaged, please get in touch. We'll do our best to help sort things out.
Email us at orders@shirlandmoss.co.nz with your order number and a brief description of the issue. If anything has arrived damaged, photos are always helpful.
Thanks for supporting our little family chocolate business. We hope you enjoy every bite!
Simon, Renee & the Shirl & Moss family